Please wait for the email confirmation that your order is ready before dropping by.

We are now offering Click & Collect from our warehouse in Bristol 10 am-5 pm 7 days a week. This is free of charge and will be available for collection within an hour after your order is placed. All of our stock is kept in our Bristol warehouse. The address is EpicTV/Banana Fingers, Unit 8 Whitehall Trading Estate, Gerrish Avenue, Bristol, BS5 9DF, United Kingdom.

The Royal Mail Tracked 48h delivery service (2-5 days) is available for £4 for orders under £60. If the total amount of your order exceeds £60, you can use this shipping service FREE of charge.

The Royal Mail Tracked 24h delivery service (1-2 days) is available for £5.50 for orders under £60, or £4.60 for orders over £60. If your order weighs over 15 kg a 24Hr courier service will be used. We will ensure that your order is dispatched the same day so long as it is received on a working day (mon-fri excluding public holidays) before 2pm. Please note that this service is not guaranteed next day delivery.

We offer DPD Express Tracked (1-2 days) for smaller costs of £8.00, regardless of your order amount. However, please note that if you place a crash pad in your cart, the order will be considered “extra heavy” and the DPD Express service will cost £15.

We offer DHL Express Shipping (1-2 days) for £9, regardless of your order amount. However, please note that if you place a crash pad in your cart, the order will be considered “extra heavy” and the DPD Express service will cost £22.

To calculate International shipping costs we divide orders into three categories: light, heavy and extra heavy. You can place as many 'light' items in your cart as you like (this includes most of the products: shoes, harnesses, clothing, hardware etc) and we will still consider your order 'light'. However, if you place a rope or a hangboard - which are shipped as ‘heavy’ products - in your cart, the order will be considered 'heavy'. Because of the excessively large size and shipping cost of bouldering pads, we must apply an extra delivery fee for orders including them, but we are happy to be able to deliver them worldwide with DHL and DPD delivery services.

We offer reduced rate economy delivery with the default delivery company’s service (Royal Mail, DPD or DHL depending on the destination country) to the UK and mainland Europe for all orders over £60/70€. For orders under £60/70€, the cost for delivery will vary (please see the detailed services listed below). Nearly all our customers in the EU get their packages within 3 working days and in the UK within 1-2 days, but for some countries, it can take longer. And please note that if you live in a rural area (i.e. outside of an urban or city center) you may experience slightly longer delivery times. If you spend less than the amount that qualifies for a reduced delivery rate, a country and service-level specific flat-rate fee will apply to your order. Please see the list below for the specific rates for your order type. We’ve made an effort to keep the extra charges to a minimum. We have negotiated reduced rates with the delivery companies, and in many cases, we are covering part of the actual delivery cost on your behalf.

Please see more information about each of the available service levels below.

If the total amount of your order is under €70, we can offer DPD Economy delivery service at a shipping rate of €10 for both light and heavy orders. Instead, if the total amount of your order is over €70, then you can use this shipping service FREE of charge for light and heavy orders, or at a cost of €25 for extra heavy ones.

Only when considered light, if the total amount of your order is under €70 we can offer DHL Economy delivery service at a shipping rate of €14.20; instead, if the total amount of your order is over €70, then you can use this shipping service at a cost of €8.80. Regardless of your order amount, you can use this service at a cost of €14.20 for heavy orders and €29.20 for extra heavy ones.

Regardless of your order amount, we can offer DHL Express as delivery service at a cost of €34 for light and heavy orders, or €45 if it is considered extra heavy.

When you select DHL Full Service Economy, we collaborate with DHL to deal with all border formalities, such as VAT payment, completely on your behalf and you’ll get door-to-door delivery service just like before*. We continue to cover your normal VAT obligation as part of the price of the product in the shop, just like before Brexit.

Nearly all our customers in the EU and the UK get their Full-Service Economy deliveries within 3 working days, but for some countries, it can take longer. All DHL deliveries are made from Monday to Friday.

If the total amount of your order is under €70, we can offer DHL Economy Full delivery service (5-6 days) at a shipping rate of €18.50 for both light and heavy orders. Instead, if the total amount of your order is over €70, then you can use this shipping service at a cost of €9.20 for light orders, €9.30 for heavy, or €27.90 for extra heavy ones.

Regardless of your order amount, we can offer DHL Express Full delivery service (1-2 days) at a cost of €25.10 for light orders, €17.20 for heavy, or €27.90 for extra heavy ones.

If the total amount of your order is under €70, we can offer DHL Economy delivery service (5-6 days) at a shipping rate of €11.80 for both light and heavy orders. Instead, if the total amount of your order is over €70, then you can use this shipping service at a cost of €3.90 for light orders, €8 for heavy, or €24 for extra heavy ones.

Regardless of your order amount, we can offer DHL Express delivery service (1-2 days) at a cost of €17.60 for light orders, €15.20 for heavy, or €24 for extra heavy ones.

Please be aware that you may be subject to customs fees or import taxes based on the contents and value of your order, discount/store credit or any special promotion will not be included on the export tax document, please make sure to control the total of your order without the discount to calculate potential import tax. Depending on the country you are living in custom agencies can also add extra tax for the shipping at the delivery.

We at EpicTV&Shop aim to offer the best shipping rates available. The shipping rate displayed on the customs documents that are packed with your order influences the total value of your order and may influence the total import tax or duties that apply to your order. We suggest checking with your local customs office customer service for more details on the local rules in your country.

We have no control over any customs charges you may incur, so we can’t advise you on how much they might be. Subsequently, we are unable to reimburse you for any customs fees or import taxes you are subject to, whatever the circumstances. If your order is subject to duty payments, you should be sent instructions, along with the amount you are required to pay, from the relevant customs office. The shipping time given does not include any layover or delay caused by customs processing.

We are happy to be able to offer express delivery service with DHL Express as an option for the fastest possible delivery of your order if you select it.

**Please note: You are responsible for any import duties or handling fees which may apply in your country. If any fees are applied and you refuse delivery then the cost of getting the package returned to us will be deducted from your refund**

The cost of this service will vary depending on your country. Please see more information about each country's shipping costs listed below. Remember that this is only available for light orders under 2kg.

If you choose this service and your order weighs over 2kg we will upgrade you to DHL Express. The estimated delivery time for this service is 7-10 working days (sometimes up to 30 days during busy periods). Your order will be passed on to the domestic post service in your country. In busy periods this service can take longer than estimated. Please note that when there are delays there is no way for us to speed up delivery. For this reason, if it is critical that you receive your order quickly we suggest opting for DHL.

**Russia delivery is currently not available as we cannot guarantee good service, we hope to get the service back to normal as soon as possible.

DHL describe this as a next day delivery service 'wherever possible'. Deliveries to certain time-zones or very remote areas may take slightly longer. Please note that for same day despatch by DHL Express we need to receive your order by 2pm. See more information about each country's shipping costs listed below.

More DHL Express delivery time information here

**Russia delivery is currently not available as we cannot guarantee a good service, we hope to get the service back to normal as soon as possible

Update: We are no longer able to send **Patagonia** products to destinations outside of Europe. We are also unable to fulfill sales of **La Sportiva** into the USA. If your order includes a **La Sportiva** or **Patagonia** product we will get in touch to suggest possible alternatives before shipping your order.

Regardless of your order amount, for orders that weigh less than 2 kg, we can use Royal Mail delivery service at a cost of €19.10.

Regardless of your order amount, we can offer DHL Express delivery service for different costs depending on the order type: €17.70 if light, €42.50 if heavy, or €200 if considered extra heavy.

For orders that weigh less than 2 kg, we can offer Royal Mail delivery service at a cost of $30 if the total amount of the order is under $150, or $10 if over $150.

Only when considered light, if the total amount of your order is under $150, we can offer DHL Express delivery service at a shipping rate of $22.50; while, if over $150, you can use it for FREE. Instead, regardless of your order amount, you can use this shipping service at a cost of $32.50 for orders that are considered heavy, or $102.50 when extra heavy.

Regardless of your order amount, we can use Royal Mail for orders that weigh less than 2 kg and it will cost €21 for most countries, except for Brazil, Israel and Japan, where it will cost €27.50

Regardless of your order amount, we can offer DHL Express delivery service but this will have different shipping costs depending on the order type: €19.50 for light orders, €42.50 for heavy orders and €200 for extra heavy orders.