Redirect to local website?

Buy 1x pair of La Sportiva Climbing Shoes, add 1x EpicTV brush to your cart, enter code 'FREEBRUSH', the brush will be FOC

Free EU delivery from 70€ / Free UK delivery from £60

Register to our Newsletter and be the first to know about Sales and Promotions.

Shipping information / Epic / EU


SHIPPING INFORMATION

All orders for in-stock items placed before 2 pm (EU time) on a working day (weekdays excluding public holidays) are dispatched the same day.

We will send a confirmation email as soon as your order is dispatched  (please check your spam folder if you do not receive the email). You can log-in to the EpicTV Shop website at any time to check the status of your order.


CLICK&COLLECT IN FRANCE - FREE




Please wait for the email confirmation that your order is ready before dropping by.

We are now offering Click & Collect from our warehouse in Cluses, France. 10 am-5 pm 7 days a week. This is free of charge and will be available for collection within an hour after your order is placed. All of our stock is kept in our Bristol warehouse. The address is EpicTV, 30 Avenue du Dr Jacques Arnaud, 74300 Cluses, France.



EU SHIPPING


At EpicTV&Shop, we know that nobody likes to wait. That's why we offer you several choices between, DPD and DHL Express, with some add-on service elements depending on the destination country, to guarantee that all orders will be shipped latest on the next working day (Monday if ordered the previous Friday), so you don't have to wait around to enjoy your new purchase. Please note that all shipping costs listed below are calculated excluding VAT, which may be applied at the check out depending on the selected destination country’s VAT rate.



To calculate International shipping costs we divide orders into three categories: light, heavy and extra heavy. You can place as many 'light' items in your cart as you like (this includes most of the products: shoes, harnesses, clothing, hardware etc) and we will still consider your order 'light'. However, if you place a rope or a hangboard - which are shipped as ‘heavy’ products - in your cart, the order will be considered 'heavy'. Because of the excessively large size and shipping cost of bouldering pads, we must apply an extra delivery fee for orders including them, but we are happy to be able to deliver them worldwide with DHL and DPD delivery services.



We offer reduced rate economy delivery with the default delivery company’s service (Royal Mail, DPD or DHL depending on the destination country) to the UK and mainland Europe for all orders over £60/70€. For orders under £60/70€, the cost for delivery will vary (please see the detailed services listed below). Nearly all our customers in the EU get their packages within 3 working days and in the UK within 1-2 days, but for some countries, it can take longer. And please note that if you live in a rural area (i.e. outside of an urban or city center) you may experience slightly longer delivery times. If you spend less than the amount that qualifies for a reduced delivery rate, a country and service-level specific flat-rate fee will apply to your order. Please see the list below for the specific rates for your order type. We’ve made an effort to keep the extra charges to a minimum. We have negotiated reduced rates with the delivery companies, and in many cases, we are covering part of the actual delivery cost on your behalf.

Please see more information about each of the available service levels below.



If the total amount of your order is under €70, we can offer DPD Economy delivery service at a shipping rate of €10 for both light and heavy orders. Instead, if the total amount of your order is over €70, then you can use this shipping service FREE of charge for light and heavy orders, or at a cost of €25 for extra heavy ones.



Only when considered light, if the total amount of your order is under €70 we can offer DHL Economy delivery service at a shipping rate of €14.20; instead, if the total amount of your order is over €70, then you can use this shipping service at a cost of €8.80. Regardless of your order amount, you can use this service at a cost of €14.20 for heavy orders and €29.20 for extra heavy ones.



Regardless of your order amount, we can offer DHL Express as delivery service at a cost of €34 for light and heavy orders, or €45 if it is considered extra heavy.

When you select DHL Full Service Economy, we collaborate with DHL to deal with all border formalities, such as VAT payment, completely on your behalf and you’ll get door-to-door delivery service just like before*. We continue to cover your normal VAT obligation as part of the price of the product in the shop, just like before Brexit.

Nearly all our customers in the EU and the UK get their Full-Service Economy deliveries within 3 working days, but for some countries, it can take longer. All DHL deliveries are made from Monday to Friday.



SWITZERLAND


All available shipping options and costs for Switzerland are detailed on the list below. Please note that all the following shipping costs are calculated excluding VAT, which may be applied at the check out depending on the selected destination country’s VAT rate.



If the total amount of your order is under €70, we can offer DHL Economy Full delivery service (5-6 days) at a shipping rate of €18.50 for both light and heavy orders. Instead, if the total amount of your order is over €70, then you can use this shipping service at a cost of €9.20 for light orders, €9.30 for heavy, or €27.90 for extra heavy ones.



Regardless of your order amount, we can offer DHL Express Full delivery service (1-2 days) at a cost of €25.10 for light orders, €17.20 for heavy, or €27.90 for extra heavy ones.



NORWAY


All available shipping options and costs for Norway are detailed on the list below Please note that all the following shipping costs are calculated excluding VAT, which may be applied at the check out depending on the selected destination country’s VAT rate.



If the total amount of your order is under €70, we can offer DHL Economy delivery service (5-6 days) at a shipping rate of €11.80 for both light and heavy orders. Instead, if the total amount of your order is over €70, then you can use this shipping service at a cost of €3.90 for light orders, €8 for heavy, or €24 for extra heavy ones.



Regardless of your order amount, we can offer DHL Express delivery service (1-2 days) at a cost of €17.60 for light orders, €15.20 for heavy, or €24 for extra heavy ones.



INTERNATIONAL SHIPPING


To calculate International shipping costs we divide orders into three categories: light, heavy and extra heavy. You can place as many 'light' items in your cart as you like (this includes most of the products: shoes, harnesses, clothing, hardware etc) and we will still consider your order 'light'. However, if you place a rope or a hangboard - which are shipped as ‘heavy’ products - in your cart, the order will be considered 'heavy'. Because of the excessively large size and shipping cost of bouldering pads, we must apply an extra delivery fee for orders including them, but we are happy to be able to deliver them worldwide with DHL and DPD delivery services.



Please be aware that you may be subject to customs fees or import taxes based on the contents and value of your order, discount/store credit or any special promotion will not be included on the export tax document, please make sure to control the total of your order without the discount to calculate potential import tax. Depending on the country you are living in custom agencies can also add extra tax for the shipping at the delivery.

We at EpicTV&Shop aim to offer the best shipping rates available. The shipping rate displayed on the customs documents that are packed with your order influences the total value of your order and may influence the total import tax or duties that apply to your order. We suggest checking with your local customs office customer service for more details on the local rules in your country.

We have no control over any customs charges you may incur, so we can’t advise you on how much they might be. Subsequently, we are unable to reimburse you for any customs fees or import taxes you are subject to, whatever the circumstances. If your order is subject to duty payments, you should be sent instructions, along with the amount you are required to pay, from the relevant customs office. The shipping time given does not include any layover or delay caused by customs processing.

We are happy to be able to offer express delivery service with DHL Express as an option for the fastest possible delivery of your order if you select it.

**Please note: You are responsible for any import duties or handling fees which may apply in your country. If any fees are applied and you refuse delivery then the cost of getting the package returned to us will be deducted from your refund**



DHL describe this as a next day delivery service 'wherever possible'. Deliveries to certain time-zones or very remote areas may take slightly longer. Please note that for same day despatch by DHL Express we need to receive your order by 2pm. See more information about each country's shipping costs listed below.

More DHL Express delivery time information here

**Russia delivery is currently not available as we cannot guarantee a good service, we hope to get the service back to normal as soon as possible

Update: We are no longer able to send **Patagonia** products to destinations outside of Europe. We are also unable to fulfill sales of **La Sportiva** into the USA. If your order includes a **La Sportiva** or **Patagonia** product we will get in touch to suggest possible alternatives before shipping your order.



AUSTRALASIA


We can offer DHL Express delivery services for destination countries that belong to the “Australasia” region. Please note that all shipping costs listed below are calculated excluding VAT, which may be applied at the check out depending on the selected destination country’s VAT rate.



Regardless of your order amount, we can offer DHL Express delivery service for different costs depending on the order type: €17.70 if light, €42.50 if heavy, or €200 if considered extra heavy.



NORTH AMERICA


We can offer DHL Express delivery services for north american destination countries. Please see more information about each shipping method below.



Only when considered light, if the total amount of your order is under $150, we can offer DHL Express delivery service at a shipping rate of $22.50; while, if over $150, you can use it for FREE. Instead, regardless of your order amount, you can use this shipping service at a cost of $32.50 for orders that are considered heavy, or $102.50 when extra heavy.



ROW (Rest Of the World)


We can offer DHL Express delivery services for ROW destination countries. See more information about each shipping method below. Please note that all the following shipping costs are calculated excluding VAT, which may be applied at the check out depending on the selected destination country’s VAT rate.



Regardless of your order amount, we can offer DHL Express delivery service but this will have different shipping costs depending on the order type: €19.50 for light orders, €42.50 for heavy orders and €200 for extra heavy orders.





SHIPPING INFORMATION
Country
Shipping provider
Shipping Time
Afghanistan
DHL
4-5
Aland Island
DHL
4-5
Albania
DHL
1-2
Algeria
DHL
4-5
American Samoa
DHL
4-5
Andorra
DHL
1-2
Angola
DHL
4-5
Anguilla
DHL
4-5
Antartica
DHL
4-5
Antigua and Barbuda
DHL
4-5
Argentina
DHL
4-5
Armenia
DHL
4-5
Aruba
DHL
4-5
Australia
DHL
4-5
Austria
DHL Standard
DHL Express
DPD
4-5
1-2
3-4
Azerbaijan
DHL
4-5
Bahamas
DHL
4-5
Bahrain
DHL
4-5
Bangladesh
DHL
4-5
Barbados
DHL
4-5
Belgium
DHL Standard
DHL Express
DPD
2-3
1-2
3-4
Belize
DHL
4-5
Benin
DHL
4-5
Bermuda
DHL
4-5
Bhutan
DHL
4-5
Bolivia
DHL
4-5
Bonaire, Sint Eustatius and Saba
DHL
4-5
Bosnia and Herzegovina
DHL
1-2
Botswana
DHL
4-5
Bouvet Island
DHL
4-5
Brazil
DHL
4-5
British Indian Ocean Territory
DHL
4-5
British Virgin Island
DHL
4-5
Brunei
DHL
4-5
Bulgaria
DHL Standard
DHL Express
DPD
8-9
4-5
6-7
Burkina Faso
DHL
4-5
Burundi
DHL
4-5
7-25
Cambodia
DHL
4-5
Cameroon
DHL
4-5
Canada
DHL
2-6
Cape Verde
DHL
4-5
Cayman Island
DHL
4-5
Central African Republic
DHL
4-5
Chad
DHL
4-5
Chile
DHL
4-5
China
DHL
4-5
Christmas Island
DHL
4-5
Cocos (Keeling Island)
DHL
4-5
Colombia
DHL
4-5
Comoros
DHL
4-5
Congo (Brazzaville)
DHL
4-5
Congo (Kinshasa)
DHL
4-5
Cook Island
DHL
4-5
Costa Rica
DHL
4-5
Croatia
DHL Standard
DHL Express
DPD
6-7
1-2
5-6
Cuba
DHL
4-5
Curaçao
DHL
4-5
Cyprus
DHL Standard
DHL Express
DPD
2-3
1-2
4-5
Czech Republic
DHL Standard
DHL Express
DPD
4-5
2-3
4-5
Denmark
DHL Standard
DHL Express
DPD
5-6
1-2
4-5
Djibouti
DHL
4-5
Dominica
DHL
4-5
Dominican Republic
DHL
4-5
Ecuador
DHL
4-5
Egypt
DHL
4-5
El Salvador
DHL
4-5
Equatorial Guinea
DHL
4-5
Eritrea
DHL
4-5
Estonia
DHL Standard
DHL Express
DPD
6-7
3-4
6-7
Ethiopia
DHL
4-5
Falkland Island
DHL
4-5
Faroe Isalnd
DHL
1-2
Fiji
DHL
4-5
Finland
DHL Standard
DHL Express
DPD
5-6
1-2
5-6
France
DHL Standard
DHL Express
DPD
4-5
1-2
3-4
Gabon
DHL
4-5
Gambia
DHL
4-5
Georgia
DHL
4-5
Germany
DPD
3-4
Ghana
DHL
4-5
Gibaltar
DHL
1-2
Greece
DHL Standard
DHL Express
DPD
11-12
4-5
8-9
Grenada
DHL
4-5
Guadalupe
DHL
4-5
Guam
DHL
4-5
Guatemala
DHL
4-5
Guinea
DHL
4-5
Guinea-Bissau
DHL
4-5
Guyana
DHL
4-5
Haiti
DHL
4-5
Heard Island and Mcdonald Island
DHL
4-5
Honduras
DHL
4-5
Hong Kong S.A.R., China
DHL
4-5
Hungary
DHL Standard
DHL Express
DPD
6-7
3-4
5-6
Iceland
DHL
1-2
India
DHL
4-5
Indonesia
DHL
4-5
Iran
DHL
4-5
Iraq
DHL
4-5
Ireland
DHL Standard
DHL Express
DPD
3-4
1-2
4-5
Israel
DHL
4-5
Italy
DHL Standard
DHL Express
DPD
5-6
1-2
4-5
Ivory Coast
DHL
4-5
Jamaica
DHL
4-5
Japan
DHL
4-5
Jersey
DHL
Royal Mail
1*
1-2
Jordan
DHL
4-5
Kazakhstan
DHL
4-5
Kenya
DHL
4-5
Kiribati
DHL
4-5
Kuwait
DHL
4-5
Kyrgyzstan
DHL
4-5
Laos
DHL
4-5
Latvia
DHL Standard
DHL Express
DPD
7-8
1-2
6-7
Lebanon
DHL
4-5
Lesotho
DHL
4-5
Liberia
DHL
4-5
Libya
DHL
4-5
Liechtenstein
DHL
1-2
Lithuania
DHL
4-5
Luxembourg
DHL Standard
DHL Express
DPD
3-4
1-2
3-4
Macedonia
DHL
1-2
Madagascar
DHL
4-5
Malawi
DHL
4-5
Malaysia
DHL
4-5
Mali
DHL
4-5
Malta
DHL
1-2
Marshall Island
DHL
4-5
Martinique
DHL
4-5
Mauritania
DHL
4-5
Mauritius
DHL
4-5
Mayotte
DHL
4-5
Mexico
DHL
4-5
Micronesia
DHL
4-5
Moldova
DHL
4-5
Monaco
DHL
DHL Express
4-5
1-2
Mongolia
DHL
4-5
Montenegro
DHL
1-2
Montserrat
DHL
4-5
Morocco
DHL
4-5
Namibia
DHL
4-5
Nauru
DHL
4-5
Nepal
DHL
4-5
Netherlands
DHL Standard
DHL Express
DPD
3-4
1-2
3-4
Netherlands Antilles
DHL
4-5
New Caledonia
DHL
4-5
New Zeland
DHL
4-5
Niger
DHL
4-5
Nigeria
DHL
4-5
Niue
DHL
4-5
Norfolk Island
DHL
4-5
Northern Mariana Islands
DHL
4-5
Norway
DHL Standard
DHL Express
6-7
1-2
Oman
DHL
4-5
Pakistan
DHL
4-5
Palau
DHL
4-5
Palestinian Territory
DHL
4-5
Panama
DHL
4-5
Papua New Guinea
DHL
4-5
Paraguay
DHL
4-5
Perù
DHL
4-5
Philippines
DHL
4-5
Pitcairn
DHL
4-5
Poland
DHL Standard
DHL Express
DPD
5-6
2-3
4-5
Portugal
DHL Standard
DHL Express
DPD
7-8
3-4
4-5
Puerto Rico
DHL
4-5
Qatar
DHL
4-5
Romania
DHL Standard
DHL Express
DPD
9-10
6-7
6-7
Rwanda
DHL
4-5
Saint Barthélemy
DHL
4-5
Saint Helena
DHL
4-5
Saint Kitts and Nevis
DHL
4-5
Saint Lucia
DHL
4-5
Saint Martin (French Part)
DHL
4-5
Saint Pierre and Miquelon
DHL
4-5
Saint Vincent and the Grenadines
DHL
4-5
Samoa
DHL
4-5
San Marino
DHL
1-2
Sao Tome and Principe
DHL
4-5
Saudi Arabia
DHL
4-5
Senegal
DHL
4-5
Serbia
DHL
4-5
Seychelles
DHL
4-5
Sierra Leone
DHL
4-5
Singapore
DHL
4-5
Sint Maarten (Dutch Part)
DHL
4-5
Slovakia
DHL Standard
DHL Express
DPD
6-7
4-5
5-6
Slovenia
DHL Standard
DHL Express
DPD
7-8
2-3
5-6
Solomon Island
DHL
4-5
Somalia
DHL
4-5
South Africa
DHL
4-5
South Georgia and the south Sandwich Islands
DHL
4-5
South Korea
DHL
4-5
South Sudan
DHL
4-5
Spain
DHL Standard
DHL Express
DPD
7-8
2-3
4-5
Sri Lanka
DHL
4-5
Sudan
DHL
4-5
Suriname
DHL
4-5
Svalbard and Jan Mayen
DHL
4-5
Swaziland
DHL
4-5
Sweden
DHL Standard
DHL Express
DPD
5-6
1-2
5-6
Switzerland
DHL Standard
DHL Express
5-6
1-2
Syria
DHL
4-5
Taiwan
DHL
4-5
Tajikistan
DHL
4-5
Tanzania
DHL
4-5
Thailand
DHL
4-5
Timor-Leste
DHL
4-5
Togo
DHL
4-5
Tokelau
DHL
4-5
Tonga
DHL
4-5
Trinidad and Tobago
DHL
4-5
Tunisia
DHL
4-5
Turkmenistan
DHL
4-5
turks and Caicos Islands
DHL
4-5
Tuvalu
DHL
4-5
U.S. Virgin Islands
DHL
4-5
Uganda
DHL
4-5
United Arab Emirates
DHL
4-5
United Kingdom
Royal Mail 48H
Royal Mail 24H
DHL Express
DPD Express
1-3
1
1-2
1-2
United States
DHL
4-5
United States Minor outlying Islands
DHL
4-5
Uruguay
DHL
4-5
Uzbekistan
DHL
4-5
Vanuatu
DHL
4-5
Vatican
DHL
1-2
Venezuela
DHL
4-5
Vietnam
DHL
4-5
Wallis and Futuna
DHL
4-5
Western Sahara
DHL
4-5
Yemen
DHL
4-5
Zambia
DHL
4-5
Zimbabwe
DHL
4-5

Toggle Nav
Cart